Instructor

Introduction to Accessible Tourism

5 weeks

All levels

27 lessons

0 quiz

0 student

Features

Learn about Accessible Tourism
Why Accessible Tourism is Important
How to Gain More Clients

Overview
Curriculum
Instructor

This Course provides a general introduction to Accessible Tourism for business managers and staff in the travel, hospitality and leisure sectors

What is Accessible Tourism?

What do we mean by Accessible Tourism? Some think of it as their customers being able to reach them easily: “We are just off the highway” or “We are close to the local station and three minutes from the beach”.

Whilst those are good marketing points that is not what is meant in this training course. So, as with any new subject, it is good to start with a clear definition. However, there is no single, universally accepted definition of “accessible tourism”. After studying various ideas and terms around this theme, we take this as our working definition:

“Accessible Tourism is about the process of making all tourism offers suitable and easy to use for people with disabilities and for the wider range of customers who need – and benefit from – accessible surroundings, facilities, services and information.”

All the four training modules relate to this definition.

Three reasons why Accessible Tourism is Important

There are at least three reasons for improving accessibility in your business:

Gaining extra market share.
Improving quality of your service.
Legal and moral obligations.

This course consist of the following 5 Modules:

Introduction to Accessibility Tourism.
Making Your Business Accessible.
Understanding Your Customers.
Improving Your Facilities.
Plan Your Accessibility Audit.

Module 1: Introduction to Accessible Tourism
This module gives a straightforward introduction to accessible tourism and explains the course outline
Module 2: Making Your Business Accessible
This section explains the main reasons for improving the accessibility of your tourism offer and how your business can reach this rapidly growing market
Module 3: Understanding Your Customers
This module explains why good customer service must be at the centre of your business, and how you can meet the requirements of customers with a range of specific access requirements
Module 4: Improving your Facilities
This module explains a number of key improvements you can make to create an accessible, safe and comfortable environment for your customers
Module 5: Plan Your Accessibility Audit
Get your place, venue, establishment verified as Acceesible accoring to International Standards

WELLCOSA Faculty

Dr. Martin Combrinck is the Founder and Director of WELLCOSA. WELLCOSA is the leading respected resource in South Africa for creating and implementing successful healthy workplaces. We provide consulting, training and resources to keep your workforce healthy and productive and to help implement a successful corporate wellness program.

Introduction to Accessible Tourism

Features

What is Accessible Tourism?

Three reasons why Accessible Tourism is Important

This course consist of the following 5 Modules:

Module 1: Introduction to Accessible Tourism This module gives a straightforward introduction to accessible tourism and explains the course outline

Module 2: Making Your Business Accessible This section explains the main reasons for improving the accessibility of your tourism offer and how your business can reach this rapidly growing market

Module 3: Understanding Your Customers This module explains why good customer service must be at the centre of your business, and how you can meet the requirements of customers with a range of specific access requirements

Module 4: Improving your Facilities This module explains a number of key improvements you can make to create an accessible, safe and comfortable environment for your customers

Module 5: Plan Your Accessibility Audit Get your place, venue, establishment verified as Acceesible accoring to International Standards

Modal title

Module 1: Introduction to Accessible Tourism
This module gives a straightforward introduction to accessible tourism and explains the course outline

Module 2: Making Your Business Accessible
This section explains the main reasons for improving the accessibility of your tourism offer and how your business can reach this rapidly growing market

Module 3: Understanding Your Customers
This module explains why good customer service must be at the centre of your business, and how you can meet the requirements of customers with a range of specific access requirements

Module 4: Improving your Facilities
This module explains a number of key improvements you can make to create an accessible, safe and comfortable environment for your customers

Module 5: Plan Your Accessibility Audit
Get your place, venue, establishment verified as Acceesible accoring to International Standards